DocTract Legal (Retired Version)

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Terms of Use

Last Updated: 05-MAY-2020

Terms of Services

This binding agreement (“Agreement”, “Terms of Service”) is between Qualex Corporation (collectively, “Company”, “We”, “Us”, “Our”) and the customer agreeing to these terms (collectively, “You”, Your”, “Customer”).

These Terms control your use of the websites and services, any content (such as text, data, information, software, graphics or photographs) that We may make available through the websites (collectively, “Materials”) and any services that We may provide through the websites (collectively, “Services”). The Customer shall connect to the Services using any internet browser or mobile application supported by the Services. The Customer is responsible for obtaining access to the internet and the equipment necessary to access the Services.

By accepting this Agreement (e.g. by clicking a box indicating your acceptance, by executing an order form that references this Agreement, creating an account or, for free services, by using such services), you agree to the term and conditions of this Agreement.

THIS AGREEMENT IS ENTERED INTO AS OF THE DATE YOU ACCEPT THESE TERMS OR USE THE SERVICES (“EFFECTIVE DATE”).

If a user violates any of the terms outlined below, We reserve the right to cancel accounts or bar access to accounts without notice. If you do not agree to these terms, please do not use our Services. If you are entering into this Agreement on behalf of a company, you acknowledge that you have the authority to bind that company to the terms of this Agreement.

IF YOU REGISTER FOR A FREE TRIAL FOR OUR SERVICES OR FOR FREE SERVICES, THE APPLICABLE PROVISIONS OF THIS AGREEMENT WILL ALSO GOVERN THAT FREE TRIAL OR THOSE FREE SERVICES.

You may not access the Services if You are Our direct Competitor, except with Our prior written consent. In addition, You may not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.

COMPANY’S WILLINGNESS TO ENTER INTO THIS AGREEMENT IS CONTINGENT ON YOUR ACCEPTING THIS AGREEMENT WITHOUT MODIFICATION

1. License to use the Services

Subject to the terms of this Agreement, Company grants to Customer a limited, non-exclusive, non-transferable right to access and use the Services, and allow its Authorized Users to access and use the Services, solely for Customer’s internal business purposes and not for resale or further distribution. Customer’s right to use the Services is limited by all terms and conditions herein. Customer shall be responsible for its Authorized Users in compliance with Customer’s obligations under the terms of the Agreement.

Unless otherwise provided in the applicable Order Form (a) Services are purchased as subscriptions, (b) subscriptions for Services may be added during a subscription term at the same pricing as the underlying subscription pricing, prorated for the portion of that subscription term remaining at the time the subscriptions are added, and (c) any added subscriptions will terminate on the same date as the underlying subscriptions.

2. Restrictions of Use

In addition to all other terms and conditions of this Agreement, you shall not: (i) transfer or otherwise make available to any third party the Services; (ii) provide any service based on the Services without prior written permission; (iii) use the Services for spamming and/or other illegal purposes; or (iv) reverse engineer or access the Services in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Services, or (c) copy any ideas, features, functions or graphics of the Services.

3. Trial Period

You may use the Services for a fifteen (15) day trial period, starting on the date that you registered with our Services and accepted these Terms of Services without charge or further commitment for evaluation purposes. You need to be aware that the Services will automatically cease functioning at the end of the trial period unless i) otherwise extended by Company in its sole discretion, ii) you supply your credit card or other payment information and purchase a subscription to the Services. At the end of the trial period, unless you purchase a subscription to the Services, all Contact Information and other data you provide to the Services (“Customer Information”) will no longer be available. During the trial period you are free to add and remove Users; if you purchase a subscription to the Services you will be charged in accordance with our standard Fees, including, without limitation, on a on a per User basis. DURING THE TRIAL PERIOD WE WILL HAVE NO OBLIGATION WHATSOEVER TO CONTINUE PROVIDING THE SERVICE TO YOU, AND YOU WILL HAVE NO CLAIM OR REMEDY FOR THE FAILURE OF THE SERVICE. THESE LIMITATIONS ARE IN ADDITION TO THE WARRANTY DISCLAIMERS AND LIABILITY LIMITS IN THESE TERMS OF SERVICES.

4. Free Services

We may make Free Services available to You. Use of Free Services is subject to the terms and conditions of this Agreement. In the event of a conflict between this Section 4 (Free Services) and any other portion of this Agreement, this section shall control. Please note that Free Services are provided to you without charge up to certain limits as described in the documentation found at https://help.doctract.com. Usage over these limits requires your purchase of additional resources or services. You agree that Company, in its sole discretion and for any or no reason, may terminate your access to the Free Services or any part thereof. You agree that any termination of your access to the Free Services may be without prior notice, and you agree that We will not be liable to you or any third party for such termination. You are solely responsible for exporting Your Data from the Free Services prior to termination of Your access to the Free Services for any reason, provided that if We terminate your account, except as required by law We will provide you a reasonable opportunity to retrieve Your Data. We may modify the services offered with either free plan at any time in its sole discretion or even discontinue them entirely without prior notice to you.

NOTWITHSTANDING SECTIONS 11 AND 12 (REPRESENTATIONS, WARRANTIES, EXCLUSIVE REMEDIES AND DISCLAIMERS) AND 13 (INDEMNIFICATION BY US), THE FREE SERVICES ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY AND WE SHALL HAVE NO INDEMNIFICATION OBLIGATIONS WITH RESPECT TO THE FREE SERVICES. WITHOUT LIMITING THE FOREGOING, COMPANY AND ITS AFFILIATES AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT: (A) YOUR USE OF THE FREE SERVICES WILL MEET YOUR REQUIREMENTS, (B) YOUR USE OF THE FREE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, AND (C) USAGE DATA PROVIDED THROUGH THE FREE SERVICES WILL BE ACCURATE. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN SECTION 12 (LIMITATION OF LIABILITY), YOU SHALL BE FULLY LIABLE UNDER THIS AGREEMENT TO COMPANY AND ITS AFFILIATES FOR ANY DAMAGES ARISING OUT OF YOUR USE OF THE FREE SERVICES, ANY BREACH BY YOU OF THIS AGREEMENT AND ANY OF YOUR INDEMNIFICATION OBLIGATIONS HEREUNDER.

5. Term and Termination

These Terms of Services commence when you accept them. At the end of the term you contract for use of the Services, it shall automatically renew for additional terms of the same length at the prices communicated to you at least sixty (60) days prior to the end of that term (or the same prices as the prior term if no new prices are provided) until terminated by either You or Us with at least thirty (30) days’ notice prior to the end of each such term. Either party may terminate these Terms of Services upon thirty (30) days’ prior written notice to the other party for a material breach that remains uncured at the expiration of such period. Immediately upon termination of these Terms of Services for any reason, you will (i) cease use of the Services, (ii) pay in full all Fees due upon termination, and (iii) return or destroy all copies of our Confidential Information. Upon expiration or termination of these Terms of Services for any reason your account shall be deactivated, and all Contact Information deleted.

If a Customer does not renew the subscription for the Services, We shall provide all Customer Data on explicit written request from the customer in a generally accessible format within 30 days after the end of such term and thereafter may delete the customer account and all of the Customer Data. Please note that some information like billing and subscription may remain with Us for accounting and legal reasons. Additionally, Customer Data may remain with Us for the period of 90 days on our replication servers and/or high availability servers, beyond which it is completely deleted.

We reserve the right to terminate your service at any time without cause or notice. In addition, We reserve the right to suspend your account indefinitely if We suspect any fraudulent or inappropriate activity is being conducted through the use of the Site (such as, for example, unauthorized use of a credit card), and such suspension will remain in effect until We are satisfied in our sole judgment that such activity is not occurring. We shall have no obligation to maintain any Content in your account. Notwithstanding anything to the contrary, if a signed agreement exists between Us and a paying User and such signed agreement has a termination section or a clause related to termination, the termination of signed agreements and corresponding Use will be governed by the termination language in the signed agreement.

We reserve the right to exercise whatever lawful means it deems necessary to prevent unauthorized access to or use of the Site, including, but not limited to, technological barriers, IP mapping, and contacting your Internet Services Provider (ISP) regarding such unauthorized use.

Termination does not affect your liability or obligations under this Agreement.

6. Payments of Subscription Fees and Billing

6.1. Subscription Fees. For Customers that purchase our Services, fees are specified at the Services interface “check-out” and in the Order Form(s) — and must be paid in advance. Payment obligations are non-cancelable and, except as expressly stated in the Contract, fees paid are non-refundable. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL SUBSCRIPTION PERIODS OR ANY FEATURE OF COMPONENT THAT YOU HAVE PAID FOR BUT NOT USED

6.2. Changes in Subscription Fees. If You choose to upgrade Your Services Plan or increase the number of Authorized Users to access and use a Services during Your Subscription Term (a “Subscription Upgrade”), any incremental Subscription Charges associated with such Subscription Upgrade will be prorated over the remaining period of Your then current Subscription Term, charged to Your Account and due and payable upon implementation of such Subscription Upgrade. In any future Subscription Term, Your Subscription Charges will reflect any such Subscription Upgrades.

6.3. We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your account on the Services (your “Billing Account”) for use of the Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. We are not responsible for errors by the Payment Processor. By choosing to use the Services, you agree to pay Us, through the Payment Processor, all charges at the prices then in effect for any use of such Services in accordance with the applicable payment terms and you authorize Us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment. If We agree to invoice Customer by email, full payment must be received within thirty (30) days from the invoice date.

6.4. Unless otherwise stated, Our charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). You are responsible for paying Taxes, except those assessable against the Company measured by its net income. We will invoice You for such Taxes if We believe We have a legal obligation to do so and You agree to pay such Taxes if so invoiced.

7. Ownership of Content

You retain ownership of all intellectual property rights in any content submitted by you in the course of using the Services (“Content”). We do not claim ownership over any of your Content. These Terms do not grant Us any licenses or rights to your Content except for the limited rights needed for Us to provide the Services to you.). Customer grants Us the right to use and store the Customer Data solely for purposes of Us performing the Services under this agreement. Customer hereby warrants to Us that it either owns or licenses the Customer Data it provides, has the authority to grant Us such usage rights and that there are no additional approvals required for granting such usage rights

8. Privacy Policy

We may collect registration and other information about you through our Services. Our collection and use of this information is governed by Our Privacy Policy, available at https://doctract.com/legal/

9. Confidentiality

9.1. Definition of Confidential Information. Confidential Information means all non-public information disclosed by a party (Discloser) to the other party (Recipient), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure (Confidential Information). Company’s Confidential Information includes without limitation the Services (including without limitation the Services user interface design and layout), and Customer’s Confidential Information includes without limitation the Customer Data.

9.2. Protection of Confidential Information. The Recipient must use the same degree of care that it uses to protect the confidentiality of its own confidential information (but in no event less than reasonable care) not to disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this agreement. The Recipient must make commercially reasonable efforts to limit access to Confidential Information of Discloser to those of its employees and contractors who need such access for purposes consistent with this agreement and who have signed confidentiality agreements with Recipient no less restrictive than the confidentiality terms of this agreement.

9.3. Confidential Information excludes information that: (i) is or becomes generally known to the public without breach of any obligation owed to Discloser, (ii) was known to the Recipient prior to its disclosure by the Discloser without breach of any obligation owed to the Discloser, (iii) is received from a third party without breach of any obligation owed to Discloser, or (iv) was independently developed by the Recipient without use or access to the Confidential Information, as can be demonstrated. The Recipient may disclose Confidential Information to the extent required by law or court order but will provide Discloser with advance notice to enable Discloser to seek a protective order.

9.4. Security Measures. In order to protect Customer’s Confidential Information, We will (i) implement and maintain all reasonable security measures appropriate to the nature of the Confidential Information including without limitation, technical, physical, administrative and organizational controls, and will maintain the confidentiality, security and integrity of such Confidential Information; (ii) implement and maintain industry standard systems and procedures for detecting, preventing and responding to attacks, intrusions, or other systems failures, and regularly test or otherwise monitor the effectiveness of the safeguards’ key controls, systems, and procedures (i.e., vulnerability scans and penetration testing); (iii) designate an employee or employees to coordinate implementation and maintenance of its security measures; and (iv) identify reasonably foreseeable internal and external risks to the security, confidentiality and integrity of Confidential Information that could result in the unauthorized disclosure, misuse, alteration, destruction or other compromise of such information, and assess the sufficiency of any safeguards in place to control these risks.

10.Intellectual Property Rights

Each Party shall retain all rights, title and interest in and to all its respective patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how and any other intellectual property and/or proprietary rights (collectively, “Intellectual Property Rights”). The rights granted to You and Authorized Users to use the Services under this Agreement do not convey any additional rights in the Services or in any Intellectual Property Rights associated therewith. Subject only to limited rights to access and use the Services as expressly stated herein, all rights, title and interest in and to the Services and all hardware, Software and other components of or used to provide the Services, including all related Intellectual Property Rights, will remain with Us and belong exclusively to Us. The Company shall have a fully paid-up, royalty-free, worldwide, transferable, sub-licensable (through multiple layers), assignable, irrevocable and perpetual license to implement, use, modify, commercially exploit, and/or incorporate into the Services or otherwise use any suggestions, enhancement requests, recommendations or other feedback We receive from You or Authorized Users, or other third parties acting on Your behalf. Company other product and service names and logos used or displayed in or on the Services are registered or unregistered trademarks of one or more members of the Company (collectively, “Marks”), and You may only use applicable Marks with separately obtained written permission; provided You do not attempt, now or in the future, to claim any rights in the Marks, degrade the distinctiveness of the Marks, or use the Marks to disparage or misrepresent Us, Our services or products.

11.Disclaimer of Warranties

YOUR USE OF THE SERVICES AND THE SERVICE CONTENT IS AT YOUR SOLE RISK. THE SERVICES AND THE SERVICE CONTENT EACH ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THE COMPREHENSIVENESS, CORRECTNESS, LEGALITY, OR ACCURACY OF THE SERVICE OR SERVICE CONTENT OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. ANY MATERIAL THAT YOU ACCESS OR OBTAIN THROUGH OUR SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIAL THROUGH OUR SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH OR FROM OUR SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED BY US.

12.Limitation of Liability

COMPANY AND ITS SUPPLIERS AND LICENSORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES), RESULTING FROM CUSTOMER’S USE OF THE SERVICES OR COMPANY’S PROVISION OF ANY OTHER SERVICES. UNDER NO CIRCUMSTANCES WILL THE TOTAL LIABILITY OF COMPANY AND ITS SUPPLIERS AND LICENSORS OF ALL KINDS ARISING OUT OF OR RELATED TO CUSTOMER’S USE OF THE SERVICES (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS) OR COMPANY’S PROVISION OF ANY OTHER SERVICES, REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT, NEGLIGENCE OR OTHERWISE, EXCEED THE AMOUNTS, IF ANY, THAT CUSTOMER HAS PAID TO COMPANY FOR CUSTOMER’S USE OF THE SERVICES FOR THE TWELVE (12) MONTH PERIOD PRIOR TO THE CLAIM.

13.Indemnity

Customer will defend, indemnify and hold harmless Company, its suppliers and licensors, and its respective subsidiaries, affiliates, officers, agents, employees, representatives, and assigns, from any costs, damages, expenses, and liability caused by Customer’s use of the Services, Customer’s violation of this Agreement, Customer Content, or Customer’s violation of any rights of a third party through use of the Services.

14. Governing Law & Jurisdiction

This agreement shall be governed by the laws of the State of Michigan, United States of America.

15.Modifications of Terms of Services

We reserve the right to update and change the Terms of Services from time to time; an updated version will be published on our website at https://doctract.com/legal. Any new features that augment or enhance the current Services, including the release of new tools and resources, shall be subject to this Terms of Services. You may terminate your use of the Services if the Terms of Services are modified in a manner that substantially affects your rights in connection with use of the Services. Your continued use of the Services after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Services at any time at https://doctract.com/legal.

16.Miscellaneous

16.1. Entire Agreement. These Terms and any attachments hereto along with any Order Forms constitute the entire agreement between the parties and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter, including but not limited to any non-disclosure and proof of concept agreements entered by the parties. No modification, amendment, or waiver of any provision of these Terms shall be effective unless in writing and either signed or accepted electronically by the party against whom the modification, amendment or waiver is to be asserted. In the event of any conflict or inconsistency between the provisions of this Agreement and any Order Form, the same shall be resolved by giving precedence to the Order Form.

16.2. No Assignment. Neither party may assign or transfer this agreement or an order to a third party, except that this agreement with all orders may be assigned as part of a merger, or sale of all or substantially all of the business or assets, of a party.

16.3. Enforceability and Force Majeure. If any term of this agreement is invalid or unenforceable, the other terms remain in effect. Except for the payment of monies, neither party is liable for events beyond their reasonable control, including without limitation, force majeure events

16.4. If any provision of these Terms becomes or is declared by a court of competent jurisdiction to be illegal, unenforceable, or void, the remaining provisions will remain in effect.

16.5. Legal Contact Information. Should you have any inquiries about these Terms, the licensing or usage of Company Marks, or Company copyrighted materials, you may contact Us at hello@doctract.com

16.6. Export Control. Each party must comply with the export control laws of the United States and other applicable countries.

16.7. a. Neither party will make any news or press release regarding these Terms without the other party’s prior written consent. You grant Us the right to include your name and logo as a customer in our promotional materials; provided however, that you can opt to have your name excluded from such use by Us except as agreed to in writing on a case-by-case basis by providing a sufficiently detailed email request regarding the same to marketing@doctract.com; the subject line in such email should be entitled “Non-use of Subscriber Name.” b. Subject in each case to your agreement and only on an occasional basis, We may ask that you consider in your sole discretion making a representative available (i) to serve as a non-public reference to our prospective customers to discuss your experience working with Us; and (ii) to work with Us in developing and publishing case studies and press releases that describe your use of the Services.

16.8. The terms and conditions which by their nature are intended to survive termination of this Agreement shall survive, including Restrictions, Disclaimer of Warranties, Feedback, Indemnity, and Limitation of Liability. This Agreement contains the entire understanding of the parties on the subject matter hereof.

17.Definitions

17.1. “Authorized User” means any of your employees, consultants, contractors or agents authorized by your administrators to access and use the Services on behalf of Customer, in each case subject to such person’s agreement to be bound by the Terms of Service.

17.2. “Competitor” means any corporation, partnership or other entity that engages in (or that owns a significant interest in any corporation, partnership or other entity that engages in)(1) hosted or on-premise software focused on the processing of policy documentation, procedure documentation, standard operating procedure documentation or contract documentation.

17.3 “Customer Data” means all data uploaded by Customer and collected by the Services, in which Customer owns or has obtained all necessary rights, title and interest, and obtained all necessary consents, to transfer the Customer Data to Company and its data center provider(s) for the purpose of processing such Customer Data in accordance with this Agreement.

17.4. “Order Form” means an ordering document or online order specifying the Services to be provided hereunder that is entered into between You and Us or any of Our affiliates, including any addenda and supplements thereto. By entering into an Order Form hereunder, an affiliate agrees to be bound by the terms of this Agreement as if it were an original party hereto.

Privacy Policy

Last Updated: 06-MAR-2021

Privacy Policy

QUALEX CORPORATION d/b/a DocTract, including its wholly-owned subsidiaries (collectively, “Us”, “We”, “Our”, “DocTract” or the “Company”) is committed to the protecting the privacy of individuals (“Visitor(s),” “You,” and derived adjective “Your”) who visit the Company’s Web Sites or who register to use our services (“Services”). The purpose of this Privacy Statement is to provide information on how we collect, store, share and use of Your Personal Data and the choices You have regarding the collection and use of Your Personal Data. This privacy statement is not intended to discuss the collection or use of personal information by a Customer’s use of the Services and does not apply to third-party websites, applications, or services that display or link to different privacy statements.

DocTract complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.

DocTract has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

1. Our User Privacy and Data Protection Principals

We take the security and use of your personal information seriously. We apply the following principals to use of your personal information:

We will use your personal information in a lawful, fair and transparent manner.
We will process personal data for the purpose it was intended.
Will only process the personal data that is needed for the intended purpose and not collect unnecessary additional information.
We will provide mechanisms and processes to make sure the personal data we hold is adequate and accurate.
We will store personal information for longer than needed for the intended use.
We will process your personal information with integrity and confidentiality.

2. Information we Collect and Receive

Information You provide to us. We will collect information that You provide directly to us voluntarily, which may include the following methods:

When You create a new user account for yourself. All information provided during the sign-up process can be collected, including, but not limited to Your email address, password, first name and last name.
If You tell us geographical information as part of additional user set-up, including which time zone You are currently located in.
Any information entered on Your behalf in order to create a user account for Your usage by a Security Administrator for Your organizational account. It is the responsibility of Your organization to obtain Your authorization to provide Us Your personal information.
Any and all information entered and submitted into any of our Contact Us forms on a Company website
Any billing information provided for payments for a Service provided by the Company
Any information provided during support requests and troubleshooting inquiries
Customer review of Our Services
Our sites and services are available to persons 18 of age and older. We do not knowing collect, use, or disclose personal information about minor visitors.

Information we collect automatically. We automatically collect some information to improve our communications and Service offerings:

Device and usage data. When You visit our websites or use our services, information may be automatically collected. This may include information such as the type of device being used, the operating system, IP address, as well as the web address You came from and which URL you go to when you leave Our sites. When using the Services of the Company, additional usage information may be collected and logged which may include which features are being used, menu items selected, the duration of usage and frequency of usage.
Cookies and Other Technologies. We may also use cookies and other electronic tools placed by a third-party service provider to measure the effectiveness of our advertising and other information and help us understand what product information is of most interest to our customers and what kinds of advertising offers our customers like to see. Although the service provider logs the information coming from Company Websites or Service Offerings on our behalf, we control how that data may and may not be used. You can control the use of cookies at the individual browser level, but if You choose to disable cookies, it may limit Your use of certain features or functions on our website or service.
Google Analytics. We use a tool called “Google Analytics” to collect information about use of Our sites. Google Analytics collects information such as how often users visit Our sites, what pages they visit when they do so, and what other sites they used prior to coming to Our sites. We use the information we get from Google Analytics only to improve Our sites. Google Analytics collects only the IP address assigned to you on the date you visit Our sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit Our sites, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to Our sites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to Our sites by disabling cookies on your browser.
Third Party Sources. As part of a Partner and other third-party relationships, we may obtain personal information in order to provide a Service to You.
We may engage in joint marketing campaigns with our third-party partners or may obtain personal information from a third-party partner if You request information through them about any of our services. We rely on our Partners to obtain proper permission before sharing Your data with us.
Marketing Vendors. We may engage in various marketing campaigns with third party vendors that can generate information that contains Your data. This may include advertising activities with Google that can provide demographic or other information for visitors to our websites.

3. How we use Your personal information

We use Your information to better improve our services offerings and refine our communications through various marketing activities, including website content. We will normally collect personal information from You only where we have Your consent to do so, where we need the personal information to perform a contract with You, or where the processing is in our legitimate business interests. This may include collection to:

Create new user accounts
To send emails and other communications
Perform customer support services
Respond to service inquiries and questions
To provide Services to individuals with authorized user accounts.
Complete billing for services
As required by applicable law, legal process or regulation
Develop and improve our websites and services
Send marketing communications based on Your activity and interests (Please refer to “How to Manage Your Personal Data” on how You can control the use of Your personal data)
With Your explicit consent, we may use Your information for testimonials or case studies with Your permission

The legal basis for processing your personal information is based on your Consent for our Public facing websites or under Contract for services provided under our Terms of Services agreement.

4. How we may share Your personal information

Customers determine their own policies and practices for the sharing and disclosure of Information, and We do not control how they or any other third parties choose to share or disclose Information. Personal information shared is completed under the principles listed in “How we use Your personal information”. We do not share Your personal information with third parties, except for the for the following situations:

Service Providers. We may use third party service providers to provide and support our services. Each third-party service provider has either entered into a binding agreement with Us that restricts the use of Your personal information to the Service being performed and falls within the principles of “How we use Your personal information”.
Customer Access. Administrators and users of the service may have access to Your data if they are within the same organization and have been granted access rights to Your related data.
Your personal information may be shared with authorized Partners for shared customers.
We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing in our behalf.
Change in corporate structure. We may need to share Your personal information with third parties as in connection with or as part of negotiation of any merger, financing, acquisition, bankruptcy, dissolution transaction or proceeding involving the sales, transfer, divesture or disclosure of all or a portion of Our business or assets to another company.
To comply with applicable Laws. In response to any lawful request that compels the disclosure of personal information.
To enforce safety. In the event of an emergency to protect the vital interests of an individual

5. How to manage Your personal information

Communication Preferences. Individuals that are receiving communication emails that may be considered marketing in nature can “unsubscribe” by using the method outlined in the email itself. Service notifications and messages can be inactivated through user preferences of the system. Disabling system notifications may impact the functionality of the service and is not recommended by Us.
Updating and Correcting Account Information. Account information for individuals is maintained by the security administrator for your organization. If you have a request to manage Your data, you should contact your security administrator. If you are unable to submit your request to manage Your data through your security administrator, then contact us through the ‘Contact Us’ information in this document. Please include your name and email address when contacting us.

5.1. European Privacy Rights

In adherence to the applicable data protection in the EEA or United Kingdom, if applicable to You, include the rights below. Any right invoked that changes the structure of your personal information in our systems may prevent the use of Our Services.

Right of access. Upon written request sent to the “Contact Us” address, You may request to determine if Your personal information is stored in Our systems and the details of what is stored as constrained by any legal usage rights.

Right of Erasure. Upon written request sent to the “Contact Us”, You may request the removal of all personal information from Our systems once Your identity has been confirmed and the information is no longer necessary for the purposes for which it was originally collected.

Right of Data Portability. Upon written request sent to the “Contact Us” with the specific information being requested and recipient of the transfer, we will work with You to provide the information requested in an acceptable format.

Right to Restrict Processing. You can request that We restrict your personal information from any further processing in any of the following situations:

the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defense of legal claims;
in case you object to the processing of your Personal Data by us, where based on our legitimate interest, for as long as it is required to review as to whether we have a prevailing interest or legal obligation in processing your Personal Data.

Right to Rectification. You have the right to request any corrections to your Personal Data maintained by us if it is inaccurate.

Right to Object. In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes. If you would like to object to the processing of your personal data, please contact us using the contact details provided below.

6. International Transfers of Data

We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties (as provided herein) across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring information, including personal information, to a country and jurisdiction that may not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. and the use and disclosure of information about you, including personal information, as described in this Privacy Policy.

DocTract may share personal data with third parties as indicated above and consistent with this Privacy Policy. Except as permitted or required by applicable law, DocTract requires third party controllers to whom it discloses personal to either: (i) subscribe to the relevant Privacy Shield Principles; or (ii) contractually agree that: a) data will only be processed for limited and specified purposes consistent with the consent given by the individual, b) the recipient will provide the same level of protection as the Privacy Shield Principles, and c) the recipient will notify DocTract if it makes a determination that it can no longer meet those obligations.

DocTract acknowledges that it may be liable in cases of onward transfer to third parties of relevant Consumer Personal Data in a manner inconsistent with the Privacy Shield Principles.

7. Data Security

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us using the information found in “Contact Us”. No transmission of data over the internet can be guaranteed 100% secure. You acknowledge and agree that the security integrity, and privacy of the data exchanged through Our Sites is not guaranteed.

8. Dispute Resolution or Filing a Complaint

DocTract commits to the resolution of complaints about your privacy and our collection or use of your personal information. DocTract takes its users’ privacy concerns seriously. European Union and Switzerland individuals with inquires or complaints should first email or write to DocTract at the address found in “Contact Us”.

In your letter, please describe in as much detail as possible the ways in which you believe that we have not complied with this Privacy Policy. We will investigate and verify your complaint in a timely manner.

Qualex Corporation d/b/a DocTract. is subject to the investigative and enforcement authority of the United States Federal Trade Commission (FTC).

Qualex Corporation d/b/a DocTract. has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to the EU Data Protection Authorities (dpas), who is our alternative dispute resolution provider. Complaints under the Swiss-US Privacy Shield Principles should be directed to the Swiss Federal Data Protection and Information Commissioner (FDPIC). If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint.

If the complaint remains unresolved, the individual may invoke binding arbitration as outlined in the EU-US, Swiss US Privacy Shield Framework.

9. Data Retention

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other lawful purposes.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

10. Changes to this Privacy Policy

We may change this statement from time to time. If we make any changes to this statement, we will change the “Last Updated” date above. If we make any material changes we will notify you by email (sent to the email address specified on your Account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. You agree that your continued use of our Site, Applications or Services after such changes have been published to our statement will constitute your acceptance of such revised statement.

11. Contact Us

If you have any questions about this Privacy Statement, Our Web sites, or want to exercise your Data Access Rights regarding Personal Information please contact us at:

Attn: Privacy

27600 Farmington Rd, Suite 207,

Farmington Hills, MI

United States

48334

Email: privacy@doctract.com